Policies

Errors and Ommisions

We make every effort to ensure that the information on our website is true and correct, but should an error occur we will remedy it as quickly as possible and reserve the right to refuse purchase on incorrect items. Should this situation ever arise you will be contacted by email immediately.

Taxes

We charge tax on all products sold in Canada according to your provinces taxation rules.

Shipping

**Effective November 1, 2024, due to potential Canada Post Labour Disruptions, unfortunately we are not able to ship outside of Canada. Due to increased costs during this time, we are also unable to offer free shipping within Canada. We will return to our usual shipping policies when the uncertainties shipping with Canada Post have resolved.**

Order Fulfillment

We will fill you order and ship within 24 hours of you placing your order when possible (Canada Post is closed on Sunday). You will receive a tracking number by email as soon as the merchandise has been shipped.

Currency conversion

For orders from outside Canada our products are priced in Canadian Dollars. Orders paid for by credit card will be converted automatically by your credit card provider and will be shown on your monthly statement. For daily currency conversions, go to x-rates.com

Online Purchase Returns

Clean unworn merchandise may be returned up to 30 days from purchase. We will exchange or refund your return within 3 days of receiving it. Return shipping at purchaser's expense. Free return shipping if item is defective under warranty.

If you feel you have received a defective item, we will consider an exchange or refund on a case-by-case basis. Our goal is your satisfaction and we will do our very best to accommodate you.

If you would like to exchange or return merchandise, please send an email to shoeguy@tlpg.com including your original order number and request for either an exchange or refund. If you are exchanging merchandise, please indicate which products you would like to receive in return.

In your return package, please include a note to refund your purchase, along with the merchandise for return.

Returns will be processed as quickly as possible following receipt of returned merchandise and authorization form. Once your return is processed, we will ship exchange merchandise via Post or refund your purchase within a week.

Privacy Policy

This Privacy Policy governs the manner in which Adarco Industries Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the timberlineshoes.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Adarco Industries Inc.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Adarco Industries Inc. may collect and use Users personal information for the following purposes:

Information you provide helps us respond to your customer service requests and support needs more efficiently.
We may use feedback you provide to improve our products and services.

To process payments
To improve customer service
To improve our Site

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Adarco Industries Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Adarco Industries Inc.
timberlineshoes.com
1080B Victoria Street
Prince George
BC, Canada
V2L 2L2

250-562-4047
timberline@tlpg.com

This document was last updated on December 8, 2017